Shipping & Returns

Prices

All prices on our website are displayed in Australian Dollars (AUD) and do not include GST (Goods and Services tax). 10% GST will be added to all orders from Australia.

Payment

Orders can be paid with credit cards (VISA, Mastercard, American Express) ABK Imports Pty Ltd uses Commweb as a third party payment provider and no credit card numbers are stored with ABK Imports Pty Ltd. Credit cards are pre authorised at the time of order and only charged once an order is ready to be shipped.

Ordering

To be able to make a wholesale order from ABK Piercing Supplies, you will need to apply for a wholesale account here: https://www.piercingsupplies.com.au/customer/account/create/ Approval of your account is at the discretion of ABK Imports Pty Ltd. Wholesale accounts are restricted to businesses with a valid ABN and a business address for deliveries.

Returns

ABK Imports Pty Ltd offers a 100% money back guarantee. A complete order can be returned to ABK Imports Pty Ltd within 14 days of receiving it for a full refund or credit. (All items must be unused and in their original packaging) Faulty items can be returned (used or unused) within 60 days of receiving them. All returns must be sent to ABK Imports Pty Ltd, 11/9 Sainsbury Rd, O'Connor 6163. A return authorisation number must be obtained prior to returning any items by sending ABK Imports Pty Ltd an email quoting the order or invoice number the returned item(s) relate to and the reason for the return. It is at the discretion of ABK Imports Pty Ltd to accept or deny any return request.

Shipping and shipping charges

ABK Imports Pty Ltd uses a number of couriers to ship orders depending on weight and location. These include: Toll, Startrack and Australia Post. It is at the discretion of ABK Imports Pty Ltd to choose the most suitable courier service. The shipping charge is $9.90 per order plus GST unless otherwise specified.

International orders

ABK Imports Pty Ltd does not ship orders outside of Australia at this stage. Please check this page again in case this changes.

Delivery times

Orders will be shipped within seven working days. If an order can not be shipped within seven working days, ABK Imports Pty Ltd will contact the purchaser via email advising of the reasons for the delay.

Backorders

Should ABK Imports Pty Ltd be unable to send a complete order within seven days, the remaining items will be automatically put on backorder and delivered at a further date. ABK Imports Pty Ltd will not charge another delivery fee to send backorders.